Shipping / Returns
How much does shipping cost in Switzeralnd?
We offer free ground shipping on all orders within Switzerland.
International shipping fee is flat at 10.- CHF.
How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our Zurich warehouse. Once your order is shipped, we estimate you will receive your order within 2-3 business days of its ship date if you are located within Switzerland.
We do not ship on the weekend or Swiss holidays, and we do not offer Saturday delivery yet.
International orders delivery time depend on final location.
What is your online return policy?
For online orders, we accept items in new condition with original tags attached for a full refund. There’s no restocking fee but return postage fee is bared by the customer.
You have 14 days from the ship date to have your return to our return address. Your refund will be credited to the original form of payment used to make the purchase.
Can I exchange an item from my order?
Yes you can! If you want to swap an item for a new size or color, you can create an exchange. Just contact us at email@example.com
Make sure to have your return dropped off at the post office 14 days from the ship date to avoid being charged.